Privacy Policy

This Privacy Policy explains how Silversands Casino collects, uses, stores and protects information about players who visit or use our website and services. We aim to handle personal information responsibly, transparently and in a way that supports safe, lawful and reliable online gaming for players in Australia.

Silversands Casino holds a licence issued by the Government of the Autonomous Island of Anjouan, Union of Comoros (Licence No. ALSI-102404011-FI3), and is additionally regulated by the Kahnawake Gaming Commission.

Information we collect

When you browse our website, create an account, use our services or contact support, we may collect information that relates to you. The information we handle depends on how you interact with Silversands Casino and the services you use. We only seek information that is reasonably relevant to operating, securing and improving the site, meeting our obligations and assisting players.

Account and identity information

This may include your name, date of birth, contact details, login information, residential or location information and other details needed to create and manage an account. We may also handle information about your account settings, communications, preferences, responsible gaming choices and activity on the site.

Verification information

To help confirm identity, age, eligibility and account ownership, we may request verification documents or other information. Depending on the circumstances, this can include identity documents, proof of address, images or information used for account checks. Verification information is handled for security, anti-fraud, safer gambling and legal compliance purposes.

Payment and transaction information

We may collect records connected with deposits, withdrawals, payments, gaming activity, account balances, bonuses or other transactions. Payment providers may process payment details on our behalf. We may receive information needed to confirm a transaction without necessarily receiving or storing complete payment card details.

Technical, device and usage information

When you use the website, we may receive technical information such as your IP address, browser type, device type, operating system, language, approximate location, pages viewed, login times and interactions with site features. We may also collect information through cookies and similar technologies.

How and why we use information

Silversands Casino may use personal information for the following purposes. We try to use information only where there is a clear business, security, service or legal reason to do so.

To create, maintain and administer your player account.
To provide gaming, account, payment and customer support services.
To confirm your identity, age, account ownership and eligibility to use our services.
To conduct security, anti-fraud, anti-money-laundering and other risk checks.
To process deposits, withdrawals and other account transactions.
To understand how the website is used and improve its performance, features and accessibility.
To communicate with you about your account, transactions, security, service updates and important policy changes.
To support responsible gaming processes and respond to concerns about account activity.
To meet applicable legal, regulatory, court, tax, accounting and record-keeping obligations.
To detect, prevent and investigate misuse, attempted fraud, unauthorised access or other harmful activity.
To send marketing communications where permitted and where you have provided consent or marketing is otherwise allowed.

Some information may be combined from different parts of our services to keep records accurate, protect accounts and provide consistent support. We may also use aggregated or de-identified information for analysis, reporting and service improvement. Information in this form is designed not to identify individual players directly.

Sharing information

We may share relevant information with service providers and business partners that help us operate the website. These parties may support identity verification, payment processing, hosting, technology, security, customer support, communications, analytics or fraud prevention. They are expected to handle information appropriately and only for authorised purposes.

We may also disclose information where reasonably necessary to protect players, Silversands Casino or another person, to investigate suspected unlawful activity, to respond to a valid legal request or to meet an applicable obligation. We do not treat personal information as a product for unrestricted sale.

Cookies, storage and information security

Cookies and similar technologies

Cookies are small files or similar technologies placed on your device when you visit a website. They can help the site remember your preferences, keep sessions working, support security, understand usage and measure the effectiveness of communications. Some cookies are necessary for core website functions, while others help with analytics, personalisation or marketing.

You can manage, restrict or delete cookies through your browser settings. If you disable certain cookies, some website features may not work correctly or your experience may be less convenient. Browser settings vary, so check the help information for your chosen browser if you need assistance.

Protecting information

We use reasonable administrative, technical and organisational measures designed to protect personal information from loss, misuse, unauthorised access, alteration and disclosure. These measures may include access controls, secure communication methods, monitoring, authentication processes and staff or supplier procedures.

No website, internet connection or electronic storage system can be guaranteed to be completely secure. You should keep your login details confidential, use a suitable password, avoid sharing access to your account and contact support promptly if you suspect unauthorised activity. We may ask questions or request information to confirm your identity before discussing account or privacy matters.

Storage and retention

Personal information may be stored by us or by service providers working on our behalf. Information may be processed in Australia or another location where our providers operate, subject to appropriate safeguards and applicable requirements. We keep information only for as long as reasonably needed for the purposes described in this policy, unless a longer period is required or permitted.

Closing an account does not always mean that every record can be immediately deleted. Some account, identity, transaction, security and communications records must be kept for a period required by law or for legitimate security, dispute resolution and record-keeping purposes. When information is no longer required, it will be deleted, destroyed or de-identified where reasonably practicable.

Your privacy choices and rights

Depending on your circumstances and applicable privacy requirements, you may have rights relating to the personal information we hold about you. These rights can include asking for access to your information, requesting correction of information that is inaccurate or incomplete, asking for deletion of information where deletion is available, and withdrawing consent to marketing communications.

To exercise these rights or ask a privacy question, contact support@silversandscasino.wtf. Please explain your request clearly and provide enough information for us to identify your account and understand what you need. We may need to verify your identity before responding, particularly where the request concerns sensitive information or account security.

Access: ask for a copy of personal information we hold about you, subject to applicable exceptions.
Correction: tell us which information is incorrect, out of date or incomplete and provide the correct details where appropriate.
Deletion: request removal of your information where there is no continuing legal, security or operational reason to retain it.
Marketing consent: withdraw consent or opt out of promotional messages by contacting support@silversandscasino.wtf or using an unsubscribe option included in a message.

Withdrawing marketing consent does not necessarily stop service messages. We may still contact you about account security, transactions, verification, responsible gaming, important service information or changes that affect your use of the website. If you ask us to delete information, certain services may no longer be available, and we may need to retain some records where required by law.

Changes and questions

We may update this Privacy Policy when our services, procedures or privacy requirements change. The latest version will be made available on the website, and material changes may be communicated through an appropriate channel. We encourage you to review this page from time to time so you understand how information is handled.

If you have a question, concern or complaint about privacy at Silversands Casino, please contact support@silversandscasino.wtf. We will review privacy requests and concerns in a reasonable manner, explain any information we need from you and respond in accordance with applicable requirements.